General terms and Conditions:

Cancellations:
Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order for ex-stock products has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.

For customers who are on account: no cancellation of orders for ex-stock products will be accepted once final approval of artwork has been received.

Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee. Orders returned without accompanying written consent will not be accepted by our returns department. If it has been agreed that an order can be returned, the relevant invoice must accompany the order.

Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 15% handling and admin fee.

Orders that have been branded and remain uncollected for 30 days will be given to charity.

Shortages & Damages:
Once stock has been collected from Holbay we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 48 hours.

In the case of stock being collected by a client's courier, clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.

Payment:
We unfortunately do not accept cheques.
In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account. We do not accept cash for any orders.
We accept Master / Visa cards (No Amex and Diners). A maximum of R2000 per order
We accept Debit Cards.
We encourage EFT's and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received.

For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Holbay account manager to confirm that they have received your proof of payment ,and approval of artwork once payment has been made. Holbay cannot be responsible for missed deadlines if you have not confirmed that payment has been received and artwork approved.

Orders collected by courier:
Please ensure that your courier knows who he is collecting for and how many orders he is collecting for you, please supply the courier with your order/invoice number. Holbay will not be responsible for couriers leaving without all orders collected.
Under no circumstances will stock be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Holbay, and confirmed that we have received the proof of payment.
Holbay Courier Service - 2012:

Should you wish to make use of our courier service, rather than arranging your own collection of goods, we offer the following:
• All deliveries charged for by the box.  The same rates will apply to all boxes, irrespective of the size and weight.
• Carton quantities are listed on your price list, so you should be able to easily check how many boxes your order will be.
• The following rates will apply:
• Johannesburg:
R60.00 for the first box, and R12.00 per box thereafter.
• All other areas: R100.00 for the first box and R60.00 per box thereafter.
Cape Town, Port Elizabeth and East London: 2 – 3 day delivery time excluding weekends.
Durban and Bloemfontein: Delivery the day after collection.

Please notify us if you would like to use this service for your order.  We will then invoice you for delivery on the same invoice as your order, allowing you to make one payment, rather than paying Holbay and the courier separately.
 
The above rates are exclusive of VAT.